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Lisa Donohue
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Returns

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Web returns policy

If you bought your shoes from our website, we will provide a refund within 14 days of the date of purchase providing items are returned to us in their original condition and are in their original box. If you are looking to return an item that was ordered within 10 days of purchase please contact one of our Customer Service Team within 7 days of receipt on sales@youngsoles.co.uk who will be able to help you.

Returning items

Download our returns form here. Fill out the form marking the items you wish to return, select a reason code and let us know if you would like to exchange your shoes or would like a refund. Place this form in your package and attach the return address to the outside. Finally, take the package to your local post office. You will be charged the cost of returning the goods.

Store bought faulty returns policy

If you feel there is a fault with your shoes; please take them back to the store you purchased them from, together with a proof of purchase. Your receipt acts as your contract with that store. They can then examine the shoe to see if they deem it to be a manufacturer fault. If advised as such, they can then send it back to us for an internal inspection, at which point it is at retailer discretion as to whether they offer, exchange, credit note or refund. Each of our stockists has its own returns policy, so you will need to check this when making a purchase. If they do not feel it is a manufacturer fault, it is at their discretion.